Refugees and migrants

This theme-specific guidance must be read in conjunction with the main guidance notes

We know that organisations working with refugees and migrants face additional challenges to ensure their services are accessible, from overcoming barriers for people to give instructions over the phone, not having access to digital channels, or needing to rapidly change materials to ensure information is available in community languages. We have also heard the increasing demand for support for people with No Recourse to Public Funds, to adapt learning (such as ESOL classes) to be provided digitally, and health concerns about asylum seekers in temporary accommodation. We are particularly keen to fund work that:

  • Supports groups to provide services through digital channels, and share intelligence across the sector about how people are adapting their work effectively;
  • Ensures that the additional costs of reaching refugees and migrants are factored into the design of new services so that no barriers are created to access;
  • Coordinates or enables the production of materials in community languages, as well as ensuring telephone and online interpreting is available to complement service delivery;
  • Enables materials to be adapted to continue to provide training and support to people through new channels; and/or
  • Amplifies the voices of communities through targeted advocacy work.