This theme-specific guidance must be read in conjunction with the main guidance notes

We recognise that there is an increased need for advice as people experience uncertainty with employment, the need to access welfare benefits, as well as ensuring that people understand the rapidly-changing practices across social welfare advice strands. We are particularly keen to fund work that:

  • Increases capacity for advice, especially on employment and welfare benefits;
  • Enables organisations to deliver advice via digital channels, or via partnership with non-advice organisations or groups who have trusted and reliable links in to communities;
  • Ensures services are accessible in this new context (including community languages, BSL or other work to remove barriers to advice);
  • Provides advice to people affected by changes to legislation during this period (including the Care Act and Mental Health Act);
  • Supports policy and advocacy work to ensure the voices and experiences of people affected by the crisis inform changes in policy and practice to reduce demand for advice in future, and also that immediate needs are met (e.g. around No Recourse to Public Funds);
  • Enables volunteers (including pro bono advisers) to be brought back into service delivery;
  • Addresses any pre-existing gaps in advice provision that will mean that communities across London can access the advice they need at this time; and/or
  • Boosts access to specialist and second-tier advice to provide support to frontline advisers navigating rapid changes in policy and practice across key social welfare law areas.

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